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MEASURING CUSTOMER SATISFACTION

Membahas mengenai Analisis kepuasan pelanggan dan keunggulan kompetitif, Konsep kepuasan pelanggan di bidang jasa, Cara mengukur sikap dan perilaku konsumen , teknik mengukur kepuasan pelanggan, Marketing Relationship Strategy

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Ruang 2 (Rak 42/Baris 1) 651.8 UTI m1
651.8 UTI m1
Available
Detail Information
Series Title
-
Call Number
651.8
Publisher
Jakarta : Gramedia Pustaka Utama.,
Collation
13 x 20 cm; 344 hlm; ilus;tabel
Language
Indonesia
ISBN/ISSN
979-22-0018-5
Classification
651.8
Content Type
-
Media Type
-
Carrier Type
-
Edition
-
Subject(s)
-
Specific Detail Info
-
Statement of Responsibility
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