UNDERSTANDING SERVICE,STRATEGIC ISSUES IN SERVICE MARKETING,TOOLS FOR SERVICE MARKETERS,CHALLENGES FOR SENIOR MANAGEMENT.
AUTOMATION THROUGH MANAGEMENT AND CONTROL SYSTEMS WHERE WE STAND TODAY,10 REASONS WHY SOME AUTOMATION (EMC) SYSTEMS DO NOT MEET THEIR PERFORMANCE GOALS,THE FIRST STEP TO A SECCESSFUL EMC SYSTEM:DEVELOP AN INITIAL ENERGY MANAGEMENT PLAN.
UNDERSTANDING MARKETING,PLANNING MARKETING,UNDERSTANDING MARKETS,DESIGNING MARKETING PROGRAMS,APPLYING MARKETING.
INTRODUCTION,THE CONTEXTS OF HUMAN RESOURCE MANAGEMENT,STAFFING,EMPLOYEE DEVELOPMENT,CONPENSATION.
HOW TO USE THE HANDBOOK,THE QUALITY FUNCTION,QUALITY AND INCOME,QUALITY COSTS,QUALITY POLICES AND OBJEKTIVES.
THE CHANGING CONTEXTS OF MANAGEMENT,MANAGERIAL FUNCTIONS,CASE STUDIES,CONCULICTION.
WHOLE NUMBERS:HOW TO DISSECT AND SOLVE WORD PROBLEMS,FRACTIONS,DECIMALS,BANKING,SOLVING FOR THE UNKNOWN:A HOW-TO APPROACH FOR SOLVING EQUATIONS.
ASESS CONDITIONS,PLANNING AND SETTING OBJEKTIVES,EKTERNAL STEFFING,EMPLOYEE DEVELOPMENT,HUMAN RESOURCE ACTIVITIES:COMPESATION.
INTRODUCTION,INITIAL MARKETING ENTRY STRATEGIES,MARKET EKPANATION STRATEGIES,GLOBAL RATIONALITATION,DINAMICS OF GLOBALITATION.
FOCUS ON THE CUSTOMER,LISTENING TO COSTUMER REQUIREMENTS,ALIGNING STRATEGI SERVICE DESIGN AND STRANDARDS,DELIVERING AND PERFORMING SERVICE,MANAGING SERVICE PROMISES.